Important legal notice

This legal notice applies to the entire contents of this website under the domain name and to any correspondence by e-mail between us and you. Please read these terms carefully before using this website.

Using this website indicates that you accept these terms regardless of whether or not you choose to register with us. If you don’t accept these terms, please don’t use this website.

This website is for use by consumers over the age of 18 years only.

This notice is issued by Pukka Pies Limited.


The following words and expressions will have the following meanings, unless the context otherwise requires:

  • “Commercial Gain” includes, without limitation: using the website as part of advertising which may result in revenue generation or personal gain, selling goods to a third party and copying, reproducing, distributing, publishing, transferring, licensing, selling, com mercially exploiting or duplicating any element of this website whatsoever;
  • “The Company” means Pukka Pies Limited, a company registered in England and Wales with registration number 01008747 and whose registered office is at The Halfcroft, Syston, Leicester, LE7 1LD;
  •  “goods” means those products available for purchase via the website by consumers;
  •  “website” refers to this site,

1. Introduction

1.1 You may access most areas of this website without registering your details with us.

1.2 By accessing any part of this website, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal notice in full, you must leave this website immediately.

1.3 The Company may revise this legal notice at any time by updating this posting. You should check this website from time to time to review the then current legal notice, because it is binding on you. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages of this website.

2. Consumer information

If you order goods from the website, you need to be aware of the following information:

2.1 all goods are supplied by the Company;

2.2 descriptions, prices and delivery costs of the goods are available on the website and viewing such information does not place any obligation whatsoever on you to place an order with the Company;

2.3 payment for the goods is made either via the website when the order is placed, or via telephone by calling 0116 264 40 04 using one of the following methods of payment: Delta, Mastercard, Visa, Maestro or Solo;

2.4 whilst the Company endeavours to have goods delivered within 96 hours of order placement, in the event the Company does not have your goods in stock at the time of such order delivery may be extended up to 5 weeks. Where delivery is likely to be in excess of 5 weeks the Company will notify you of the likely period of delay;

2.5 under the Consumer Protection (Distance Selling) Regulations 2000 you have the legal right to cancel any orders for any reason by issuing the Company with a notice of cancellation in writing within 7 working days of receipt of the goods quoting your order number. This does not apply to items personalised or made to your specification. You must take reasonable care of the goods whilst they are in your possession and must not use them prior to returning them to the Company. Any goods returned must be in the original packaging in the condition in which you received them;

2.6 in the event you cancel an order in accordance with clause 2.5 above then the Company shall reimburse you for the price paid for the goods as soon as reasonably practicable, and in any event no later than 30 days from the Company’s receipt of your notice of cancellation;

2.7 the Customer may cancel the contract in the event that the Company is in breach of any of its express or implied obligations under the contract including the provision of faulty goods;

2.8 unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom. The Company makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable; and

2.9 in the event that the goods you order are not available, the Company shall not substitute goods but shall notify you that your order shall not be processed and any money already paid to the Company shall be refunded.

3. Licence

3.1 You are permitted to print and download extracts from this website for your own use on the following basis:

  • (a) no documents or related graphics on this website are modified in any way;
  • (b) no graphics on this website are used separately from accompanying text; and
  • (c) the Company’s copyright and trade mark notices and this permission notice appear in all copies.

3.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by the Company or its licensors. For the purposes of this legal notice, any use of extracts from this website other than in accordance with paragraph 3.1 above for any purpose is prohibited. If you breach any of the terms in this legal notice, your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from this website.

3.3 Subject to paragraph 3.1, no part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without the Company’s prior written permission.

3.4 Any rights not expressly granted in these terms are reserved.

3.5 You must not visit or use the website for the purposes of Commercial Gain.

4. Service access

4.1 While the Company endeavours to ensure that this website is normally available 24 hours a day, the Company shall not be liable if for any reason the website is unavailable at any time or for any period.

4.2 Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company’s control.

5. Visitor material conduct

5.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this website shall be considered non-confidential and non-proprietary. The Company shall have no obligations with respect to such material. The Company and its designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

5.2 You are prohibited from posting or transmitting to or from this website any material:

  • (a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or
  • (b) for which you have not obtained all necessary licences and/or approvals; or
  • (c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
  • (d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

5.3 You may not misuse the website (including, without limitation, by hacking).

5.4 The website contains robot exclusion headers. Third parties may license information on the website to the Company. You agree that you will not use any robot, spider, scraper or other automated means to access the website for any purpose without our express written permission. Additionally, you agree that you will not: (i) take any action that imposes, or may impose in our sole discretion an unreasonable or disproportionately large load on our infrastructure; (ii) copy, reproduce, modify, create derivative works from, distribute or publicly display any content (except for your information) from the website without the prior expressed written permission of the Company and the appropriate third party, as applicable; (iii) interfere or attempt to interfere with the proper working of the website or any activities conducted on the website; or (iv) bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the website. We do not authorise you to extract or re-utilise substantial parts of our website, or to make systematic and repeated extractions or re-utilisations of insubstantial parts of our website.

5.5 The Company shall fully co-operate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity or locate anyone posting any material in breach of paragraph 5.2, paragraph 5.3 or paragraph 5.4.

6. Links to and from other websites

6.1 Any links to third party websites on this website are provided solely for your convenience. If you use these links, you leave this website. The Company has not reviewed all of these third party websites and does not control and is not responsible for these websites or their content or availability. The Company therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk.

7. Information contained on the website

7.1 While the Company endeavours to ensure that the information on this website is correct, the Company does not warrant the accuracy and completeness of the material on this website. The Company may make changes to the material on this website, or to the goods and prices described in it, at any time without notice. The material on this website may be out of date, and the Company makes no commitment to update such material. For the avoidance of doubt this clause 7.1 does not affect your statutory rights as a consumer.

7.2 The material on this website is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extended permitted by law, the Company provides you with this website on the basis that the Company excludes all representations, warranties and conditions and other terms (including without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to this website.

8. Liability

8.1 The Company, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of the Company’s group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

8.2 Nothing in this legal notice shall exclude or limit the Company’s liability for:

  • (a) death or personal injury caused by the Company’s negligence; or
  • (b) fraudulent misrepresentation; or
  • (c) any liability which cannot be excluded or limited under applicable law, including without limitation all relevant consumer law.

8.3 If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

9. Pension

The Pukka Pies final salary pension scheme is closed to new entrants.

Please see documentation below:

Statement of Investment Principles (SIP) 2020

Pukka Implementation Statement 2021 (draft 3108a)

Pukka Pies Limited Pension Scheme Implementation Statement


This Implementation Statement covers the period 6 April 2021 to 5 April 2022 and has been prepared by the Trustees of the Pukka Pies Limited Pension Scheme (the “Scheme”) to set out:

• How the Trustee’s policies on stewardship and engagement have been followed.

• The voting behaviour of the Trustees, or that undertaken on their behalf.

Statement of Investment Principles (“SIP”)

The Trustees’ policies on stewardship and engagement are included in the Scheme’s SIP, which is available on request. The SIP has been reviewed by the Trustees during the period.

Meetings with fund managers

The Trustees’ investments are held in the following funds;


  • Legal & General Investment Management (“LGIM”)


  • Global Equity (70:30) Index Fund
  • 2068 Index-Linked Gilt Fund
  • Dynamic Diversified Fund

The Trustees also hold with-profit deferred and in-payment annuity policies with AVIVA Life Services Limited (“Aviva”). Aviva is responsible for the underlying investments of those policies which provide the Scheme with a stream of cashflows once the members retire.

Reviews of fund managers

The Trustees did not formally review the provision of fund management services during the period.


Aviva and LGIM have provided details of their ESG and Stewardship policies which can be found on the Employer’s website. This includes whether or not they are signatories to the UK Stewardship code and UN Principles for Responsible Investment (UN PRI). The UN PRI are a set of global best practices that provide a framework for integrating ESG issues into financial analysis, investment decision-making and ownership practices.

Voting behaviour

Aviva and LGIM have, where relevant, provided details of their voting policies which can be found on the Employer’s website.

The Trustees’ policy is to delegate the exercise of voting rights to their managers and to disclose information on the voting decisions made by their managers. The Trustees will review the voting behaviour of the managers regularly to check that they are comfortable with the decisions taken by the managers and their approach generally.

How voting and engagement policies have been followed

The Scheme invests entirely in pooled funds, and as such delegates responsibility for carrying out voting and engagement activities to the Scheme’s fund managers. The Trustees have taken into consideration the Financial Reporting Council’s UK Stewardship Code. However, the Trustees cannot usually directly influence the managers’ policies on the exercise of investment rights where the Trustees hold assets in pooled funds. This is due to the nature of these investments. The Trustees receive reporting on the voting and engagement policies of the fund managers and consider these as part of manager appointment and review processes.

The Trustees believe that Environmental, Social and Governance (“ESG”) factors are financially material – that is, they have the potential to impact the value of the investments from time to time.

The Trustees consider it to be part of their investment managers’ roles to assess and monitor how the companies in which they are investing are managing developments in ESG related issues, and in particular climate risk, across the relevant parts of the capital structure for each of the companies in which the managers invest on behalf of the Scheme.

The Trustees have received information from the Investment managers on their voting behaviours, stewardship and engagement activities during the period of this Implementation Statement. Information provided can be accessed from the Employer’s website.

The Trustees were satisfied that the managers’ policies were reasonable and no further remedial action was required during the period.

Having reviewed the above in accordance with their policies, the Trustees are comfortable the actions of the investment managers are in alignment with the Scheme’s stewardship policies.

Data limitations

Where information is not included in this statement, it has been requested but has not been provided in a useable format or at all by the investment manager. The Trustees are in discussion with the managers around how this data will be provided for future statements.

Statement of compliance with Regulations

Over the period, the Trustees are pleased to report that they have in their opinion adhered to the policies set out in their SIP and have complied with the Regulations.

10. Governing law and jurisdiction

This legal notice shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts.

The website is operated by;

Pukka Pies Limited
The Halfcroft

Registered Company No.: 01008747

VAT No.: 113 7552 87

Terms and conditions of sale

1. Definitions

1.1 The following words and expressions shall have the following meanings unless the context otherwise requires:

  • “the Company” means Pukka Pies Limited a company registered in England and Wales with registration number 01008747 whose registered office is at The Halfcroft, Syston, Leicester, LE7 1LD;
  • “Contract” means any agreement for the sale and purchase of goods which is entered into between the Company and the Customer;
  • “the Customer” means the individual which has accepted these Terms;
  • “Email Confirmation” means the confirmation from the Company to the Customer acknowledging the Customer’s order and also comprising a description of the goods, the price paid for the goods, the delivery costs (where appropriate) and the estimated delivery time for the goods;
  • “goods” mean those products ordered by the Customer to be supplied by the Company pursuant to these Terms;
  • “Notice of Cancellation” means the notice from the Customer either in writing to Pukka Pies Limited, The Halfcroft, Syston, Leicester LE7 1LD, by email to [email protected] or via telephone on 0116 264 40 04 to the Company informing the Company that the Customer wishes to cancel the Contract;
  • “Terms” means these terms and conditions;
  • “website” means

1.2 In these terms

  • 1.2.1 words in the singular include the plural meaning and words in the plural include the singular meaning; use of any gender includes the other gender;
  • 1.2.2 headings are for reference only and do not affect the meaning or interpretation of these Terms;
  • 1.2.3 references to any act, regulation, code of practice or statutory order shall be interpreted so as to include any change, re-enactment or extension of the act, regulation, code of practice or statutory order; and
  • 1.2.4 any reference to “persons” includes natural persons, firms, partnerships, companies, corporations, associations, organisations, governments, states, foundations and trusts (in each case whether or not having separate legal personality).

2. Basis of contract

2.1 These Terms shall apply to the sale by the Company of all goods purchased by the Customer via the website or telephone and these Terms shall govern each Contract to the exclusion of any other terms and conditions introduced or submitted by the Customer. For the avoidance of doubt these Terms do not affect the Customer’s statutory rights under all relevant consumer protection legislation.

2.2 The check-out stage sets out the final details of your order. Following this point the Company shall send to the Customer an Email Confirmation.

2.3 Acceptance of the order and completion of the Contract shall take place on the date of despatch of the goods to the Customer by the Company.

2.4 The Customer shall take responsibility for retaining a copy of the Email Confirmation received in accordance with clause 2.2 above.

3. Payment

3.1 Payment shall be made on the placing of an order by the Customer. The Company shall carry out the necessary card verification processes and check availability of the goods on receipt of the order from the Customer. In the event that the Company is unable to supply the goods for any reason, the Customer shall be informed as soon as possible and a full refund shall be given if payment has already been made.

3.2 The price to be paid by the Customer is the price displayed on the website at the time when the order is received by the Company.

3.3 In the event that the Company discovers an error in the price of the goods ordered by the Customer, the Company shall notify the Customer as soon as possible providing the Customer the option of either reconfirming the order at the correct price or cancelling the order. If the Company is unable to contact the Customer for the purposes of this clause 3.3, the order shall be deemed cancelled and where the Customer has already made payment for the goods this shall be refunded in full.

3.4 Payment can be made by one of the following credit or debit cards: Delta, Mastercard, Visa, Maestro, American Express or Solo.

3.5 All Prices are inclusive of VAT.

4. Packaging

4.1 The packaging of the goods shall be entirely at the discretion of the Company who shall have the right to pack all the goods in such manner, and in such quantities as the Company thinks fit and shall not be obliged to comply with any packaging requests or instructions from the Customer.

5. Delivery

5.1 The website is only for delivery of goods to customers within the United Kingdom Mainland. All goods must be signed for by an adult aged 18 years or over on delivery.

5.2 The Company shall reasonably endeavour to deliver the goods to the Customer at such address notified by the Customer when the order was placed where such delivery is within the United Kingdom mainland within 48 hours of the Email Confirmation. However, goods not held in the Company´s stock may take up to 5 weeks for delivery. Estimated delivery times are as displayed on the website and as amended from time to time.

5.3 Notwithstanding clause 5.2 above delivery dates are estimates only and time of delivery is not of the essence. In the event the Company reasonably believes delivery is likely to take in excess of 5 weeks the Company will notify the Customer of the likely period of delay as soon as possible.

6. Contract cancellation

6.1 The Customer shall have a period of 7 working days from the date of receipt of the goods by the Customer (the “cooling off period”) in which time the Customer may issue a Notice of Cancellation and return the goods to the Company. In the event the Customer cancels the Contract within the cooling off period then the Company will refund payment of the Price in full directly to the credit or debit card used for payment as soon as possible and in any event within 30 days of receipt of the Notice of Cancellation. The costs of returning the goods pursuant to this clause shall be borne by the Customer. Failure to return the goods or the return of the goods at the Company´s cost shall entitle the Company to charge the Customer for the direct costs associated with recovery.

6.2 Any goods returned to the Company in accordance with Clause 6.1 above shall be unused and be in the original packaging in the condition in which they were received by the Company.

6.3 The Customer may reject goods found to be defective within 6 months of delivery and the Company shall either offer to refund, replace or repair the goods unless the Company can demonstrate that the goods were not defective at the time of delivery.

6.4 In the period that is 18 months after the 6 month period identified in clause 6.3 above, in the event that the Customer can demonstrate that the goods were defective at the date of delivery to the Customer, the Company shall either repair or replace the goods.

6.5 For the purposes of clauses 6.3 and 6.4 above, the Company shall be liable for the cost of return in the event that the goods are shown to be defective.

7. Risk and title of goods

7.1 Risk of damage to or loss of the goods shall pass to the Customer at the point of delivery to the Customer or on the date of first attempted delivery by the Company.

7.2 Ownership of the goods shall pass to the Customer when:

7.2.1 the Company has received in full and cleared funds all sums due to it in respect of the goods; and

7.2.2 the goods have been delivered to the Customer.

8. Warranties and liability

8.1 The Company warrants that the goods are of satisfactory quality.

8.2 The goods are directed solely at those who access the website from the United Kingdom. The Company makes no representation that any goods are appropriate for use or available in other locations. Furthermore any individual accessing the website from locations outside of the United Kingdom is responsible for compliance with local laws if and to the extent local laws are applicable.

8.3 Nothing in these Terms excludes or limits the liability of the Company for death or personal injury caused by the negligence of the Company or any other liability which may not otherwise be limited or excluded under applicable law.

8.4 Subject to clause 8.3 and notwithstanding this clause 8, the Company´s aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by the Customer for the goods in respect of one incident or series of incidents attributable to the same clause.

8.5 Subject to clause 8.3 and other than as expressly provided in these Terms with respect to specific goods and except for those remedies detailed in clause 6 above, any indemnities, warranties, terms and conditions (express or implied) are hereby excluded to the fullest extented permitted under applicable law.

8.6 Subject to clause 8.3 above, the Company shall not be liable in contract, tort (including without limitation negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Terms for any:

  • 8.6.1 economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
  • 8.6.2 loss of goodwill or reputation; or
  • 8.6.3 special or indirect losses suffered or incurred by that party arising out of or in connection with the provision of any matter under these terms.

8.7 This clause 8 does not affect the statutory rights of the Customer as a consumer nor does it affect the contract cancellation rights specified in clause 6.

9. Miscellaneous provisions

9.1 This Contract shall be governed by the laws of England and any dispute will be resolved exclusively in the courts of England.

9.2 The Company shall be under no liability for any delay or failure to deliver goods or otherwise perform any obligation as specified in these Terms if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

9.3 The Customer may not assign or sub-contract any of its rights or obligations under these Terms or any related order for goods to any third party unless agreed upon in writing by the Company.

9.4 The Company reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or party of any of its rights or obligations under these Terms or any related contract to any third party.

9.5 If any portion of these Terms is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these Terms shall not be affected.

9.6 These Terms do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the Contracts (Rights of Third Parties) Act 1999).

9.7 No delay or failure by the Company to exercise any powers, rights or remedies under these Terms will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of the Company.


Privacy Policy

Pukka Pies Limited is committed to preserving the privacy of all visitors to We take our responsibilities under the Data Protection Act, and GDPR, very seriously, and have outlined our approach to data and information protection in this Privacy Policy.

1. Definitions

The following words and expressions will have the following meanings unless the context otherwise requires:

  • “Compliance Officer” refers to Pukka Pies Limited, The Halfcroft, Syston, Leicester, LE7 1LD.
  • “cookies” mean a small amount of data sent from the server, which is then stored on your computer’s hard disc drive
  • “DPA” is the Data Protection Act 1998.
  • “GDPR” is General Data Protection Regulation
  • “data processors” are as defined in the DPA – the full text of these definitions can be obtained by visiting “process, processing”
  • “personal data” is as defined in the DPA – the full text of these definitions can be obtained by visiting “process, processing”
  • “sensitive personal data” is as defined in the DPA – the full text of these definitions can be obtained by visiting “process, processing”
  • “site” means this website,
  • “User” is a customer purchasing products from the site.
  • “we, us, our” refer to Pukka Pies Limited, a company registered in England and Wales with the company registration number 01008747 and whose registered office is at The Halfcroft, Syston, Leicester, LE7 1LD.
  • “you, your” is an individual or company visiting the site, or a User of the site.

2. Introduction

2.1 This Privacy Policy forms part of the website Terms and Conditions and is a statement as to how we will process your personal data. We take your privacy and the security of your personal data very seriously and we are committed to safeguarding your privacy on line.

2.2 By registering or placing an order on this site, you imply consent to the collection, use and transfer of your information under the terms of this policy.

2.3 We do not share, or sell, or disclose to a third party any personally identifiable information collected on this site.

2.4 We are required by law to determine how we process your personal information and make clear to you on what basis we are doing so; if we no longer have a reason to process your personal information, we will stop immediately.

2.5 Our primary reason for collecting your personal data is to process your orders for goods from our site and provide you with the most efficient service possible.

2.6 We do not anticipate collecting or processing any of your sensitive personal data.

2.7 This Privacy Policy may change from time to time so please check it periodically.

2.8 Our website contains links to other websites. Please note that we are not responsible for the privacy practices of such other websites and advise you to read the privacy statements of each website you visit which collects personal information.

3. When will we process your personal data

3.1 We process your personal data when you buy a product from our website, use our service, or otherwise agree to our terms and conditions. This forms a contract between us. To carry out our responsibilities under that contract, we will need to process the information you give us.

3.2 We will also process your information when you give us consent; this may be explicit or implicit.

3.3 When you contact us via the ‘Say hello’ or ‘Contact’ links on the site or email us we will collect personal data from you. In these circumstances, you implicitly offer your consent as, by contacting us, you reasonably expect us to use your data to reply.

3.4 We may be required to process your data due to a legal obligation, which might include personal information.

3.5 Personal information may also be obtained

  • automatically by your internet browser.
  • by our recording telephone calls.

3.6 When a User places orders for goods and subsequently submits payment for goods, we will process the information provided.

3.7 We might also use software embedded in our website (such as JavaScript) to collect information about the pages you view and how you have reached them, your activity using the page and how it performs. We will not associate this information with an identifiable person.

3.8 If you submit a complaint, we will record all the information you have given to us and use this to deal with the issue. If this complaint reasonably requires us to involve another person, we may give that person some of the information contained in your complaint. We may collate statistics on the basis of complaints to asses our service, but not in a way that will identify anyone.

4. Our policy on processing your personal data

4.1 Unless you have specifically consented to the use of your information for a particular purpose, we will not use your information in a way that will identify you personally.

4.2 We will aim to get your explicit consent, such as by asking you to agree to our use of cookies, terms and conditions, etc. wherever possible.

4.3 We will continue to process your information on the bases outlined above for one year (for general enquiries), until you withdraw your consent (for mailing list subscriptions), or until it can be assumed you no longer consent.

4.4 To withdraw your consent, you can email us on [email protected].

5. What we do with your personal data

5.1 We will process your personal data so that:

  • 5.1.1 We can process your order for the purchase of goods from the site subject to the terms and conditions of the site.
  • 5.1.2 We can deal with the general queries you raise from time to time through the ‘Say hello’ or ‘Contact’ links on the site.
  • 5.1.3 We can process orders placed by Users.
  • 5.1.4 We can process payment made by Users.

5.2 Other purposes for which we will process your personal data are:

  • 5.2.1 The general administration of Users’ records by us.
  • 5.2.2 The general maintenance of our database and records by us.
  • 5.2.3 For security purposes to protect your personal data held and/or processed by us.
  • 5.2.4 For training our employees in respect of providing our service to you.
  • 5.2.5 To maintain records of payments made by Users.
  • 5.2.6 For our general marketing purposes.
  • 5.2.7 To send you information (by post, email, by telephone about other products and services of ours, any companies which are part of the group of companies which we may be a part of from time to time, and/or other carefully selected companies, in each case that we think may be of interest to you. This is often referred to as ‘direct marketing’ and ‘host mailing’ respectively.

5.3 When you enter the site, your computer will automatically be issued with a cookie. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site in order to track traffic flaws. If you wish to reject our cookie, you can configure your browser to do so, alternatively you can ask your internet browser to alert you when a cookie is being set up. The ‘POS’ shop page of our site ( uses cookies to track your basket. If you turn off or reject our cookies you will be unable to use the POS pages of our site.

5.4 By accepting the provisions of the Privacy Policy you are consenting to the processing purposes to be undertaken by us in relation to your personal data as set out above.

6. Who else gets to see your personal data?

6.1 Our data processors.

6.2 Our couriers, Royal Mail, as amended and updated in this Privacy Policy from time to time.

6.3 Such financial service providers used by us from time to time for the purpose of processing payment and carrying out security and credit checks.

6.4 We may be required to give information to legal authorities on request, or if they have they proper authorisation.

7. Delivery

7.1 The website is only for delivery of goods to customers within the United Kingdom Mainland. All goods must be signed for by an adult aged 18 years or over on delivery.

7.2 The Company shall reasonably endeavour to deliver the goods to the Customer at such address notified by the Customer when the order was placed where such delivery is within the United Kingdom mainland within 48 hours of the Email Confirmation. However, goods not held in the Company´s stock may take up to 5 weeks for delivery. Estimated delivery times are as displayed on the website and as amended from time to time

7.3 Delivery dates are estimates only and time of delivery is not of the essence. In the event the Company reasonably believes delivery is likely to take in excess of 5 weeks the Company will notify the Customer of the likely period of delay as soon as possible.

8. Your rights

8.1 You have the right to object to your personal data being used for ‘direct marketing’ and/or ‘host mailing’ purposes.

8.2 As mentioned above you can set your internet browser to refuse cookies or you can ask your internet browser to alert you when a cookie is being set up.

8.3 At any time, you have the right to review or update the information we hold about you or request the removal of any information about you from our website. To do so, email [email protected]. We will only keep your personal data for as long as it is required to fulfil the original purpose, comply with the law or support a claim in court.

8.4 Please note that we will ask you to verify your identity before taking further action on your request. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

8.5 You have other rights under the DPA in relation to our processing of your personal data.

9. Maintenance of your personal data

9.1 We are committed to the security of your personal data. All of our employees with access to your personal data and/or are associated with the processing of that data are contractually obliged to respect the confidentiality of your personal data.

9.2 We have implemented technology measures and security policies to protect the personal data that we have in our control from unauthorised access, improper use, alteration, unlawful or accidental destruction or accidental loss.

10 . General application of our Privacy Policy

10.1 This Privacy Policy only applies to the collection and use of your personal data provided to us and not to personal data you may provide directly to third parties. Any third parties will have their own policies in respect of processing personal data you provide to them and/or your personal data that we may disclose to them in accordance with this Privacy Policy.

11. Contact information

11.1 If you have any queries about our processing or use of your personal data you should write, in the first instance to our Compliance Officer.

11.2 If you want to learn more about your rights regarding your personal data, you should contact the information commissioner’s office information line on: (0044) 01625 545745 or visit their website at